Refunds & Returns Policy

Thank you for shopping with us. Please read this policy carefully before placing your order.

1. Right of Withdrawal (EU 14-day return period)

• If you are a customer in the European Union, you have the right to cancel your purchase within 14 calendar days from the day you receive your order.

• To use this right, you must notify us within the 14-day period by contacting us at [your email address].

• After notifying us, you must return the goods within another 14 days.

2. Conditions for Returns

• Goods must be returned unopened, unused, and in their original packaging.

• For health and hygiene reasons, we cannot accept returns of incense products that have been opened, unsealed, or used.

• Returned items must be in the same condition in which you received them.

3. Refunds

• Once we receive and inspect your return, we will confirm whether it meets the return conditions.

• If approved, we will issue a refund to your original payment method within 14 days.

• Refunds cover the cost of the item and standard delivery charges (if applicable). We do not refund express/extra delivery costs.

4. Non-Returnable / Non-Refundable Situations

• Products that have been opened, used, or damaged after delivery (except if they were faulty on arrival).

• Products returned after the 14-day withdrawal period.

• Personalized or custom-made items.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.

6. Return Shipping Costs

• If you choose to return an item under the 14-day withdrawal right, you are responsible for the return shipping costs.

• If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping or provide a replacement.

7. Contact Us

If you have any questions about this policy or need to start a return, please contact us at:
[Your store name]
Email: [your email]
Phone: [optional]